RETURNS POLICY

While the responsibility for the choosing the shoe, belt or any other product size rests entirely with the customer, we understand that these can be difficult to do online. We recommend checking the sizing charts prior to ordering. If you’re looking to return or exchange your order, we're here to help! You can exchange your product for another item or return your product for store credit or a  refund to the original payment method.

Orders must be returned within 14 days of receiving your order.

Please note that exceptions apply to our return and exchange policy:

- Discounted/ Sale items are final and cannot be returned for a refund, but we would love to help with an exchange where possible.

- No refunds are provided for items sold with promotional codes or coupon codes, but they can be returned for store credit.

- No refund or exchange is applicable to personal care items and intimates (e.g. socks)No refunds are provided on change of mind orders.

- Returned items must have original boxing (if applicable) and returned in safe packaging. Please use original packaging to ship items back where possible and save on planet resources.

- Returned items must not be damaged, have visible signs of wear or use. Please try shoes on clean, carpeted surfaces.

All customers, domestic and international are responsible for postage and handling charges for returns and exchanges. Refunds and store credits are provided for item prices only.

HOW DO I RETURN AN ITEM

To initiate a return or exchange, please complete the following steps:

- Use this link to initiate a return/exchange and get an RMA number. If you're unsure of your options, email us at contact@veganwares.com.au

- Add your order number and contact details in the package to help our warehouse line up your items with your order.

- Post the parcel back to us at
Vegan Wares Returns
23 Trevi Crescent,
Tullamarine, VIC 3043

- Email us with at contact@veganwares.com.au with your tracking number (and order details) — so that we can issue store credits or exchange products as fast as possible.

- It is highly recommended that you opt for tracking and insurance when sending your parcel back. Items rarely go missing, but if they do, we cannot take responsibility for them.

WHAT HAPPENS NEXT

Once your parcel is received and item/s are found in original, unworn and unused condition, we will organise your exchange/ refund. Please note that acceptance of any & each return is at the sole discretion of Vegan Wares.

Exchanges will generally be shipped out within 3 business days.

Refunds and Store Credits are processed with 5 business days.

Depending on your method of payment, refunds may take 3-10 business days to come through.