Home PageImportant InfoOrdering – Our terms and procedures (including returns and exchanges)

Ordering – Our terms and procedures (including returns and exchanges)

When you place an order via this web site you are agreeing to all the following terms of sale:

  • Goods are supplied on the understanding that they may be dispatched back to Vegan Wares, unworn, by registered & insured mail within 7 days of receipt for a refund (if goods are stock-standard style, colour & size) or credit or exchange (if the goods are made to personalized specifications).  Please note:  NO REFUND OR EXCHANGE ON SALE ITEMS  OR  COSMETICS; NO REFUND ON MAKE-TO-ORDER ITEMS
  • If you are returning shoes for exchange please download our Return / Exchange form  here, fill it out & enclose with shoes.
  • Responsibility for choice of shoe size rests entirely with the purchaser.
  • The purchaser bears all postage costs.
  • Refunds  are paid only after goods have been returned to us & are assessed to be unworn / unused and in perfect condition.
  • Acceptance of any & each order is at the sole discretion of Vegan Wares.
  • The purchaser acknowledges and accepts that a making time of approximately six to eight weeks may apply before goods are shipped.