Home PageImportant InfoOrdering – Our terms and procedures (including returns and exchanges)

Ordering – Our terms and procedures (including returns and exchanges)


When you place an order via this web site you are agreeing to all the following terms of sale:

  • Goods are supplied on the understanding that they may be dispatched back to Vegan Wares, unworn, by registered & insured mail within 7 days of receipt for a refund (if goods are stock-standard style, colour & size) or credit or exchange (if the goods are made to personalized specifications).
  • If you are returning shoes for exchange Download here, fill out & return to us the Return/Exchange form.
  • The purchaser bears all postage costs.
  • Refunds on standard footwear are paid only after goods have been returned to us & are assessed to be unworn and in perfect condition.
  • Acceptance of any & each order is at the sole discretion of Vegan Wares.
  • The purchaser acknowledges and accepts that a making time of approximately three to four weeks may apply before goods are shipped.

If you do not wish to use our shopping Cart there are other ways to order.  You can:

  • print, fill out and post / fax / email our .pdf order form – click here
  • use our manual on-line order form:  click here
  • order by phone (accessories & repeat footwear orders only)
  • best of all, come to our shop!