Home PageImportant InfoOrdering – Our terms and procedures (including returns and exchanges)

Ordering – Our terms and procedures (including returns and exchanges)

When you place an order via this web site you are agreeing to all the following terms of sale:

  • Goods are supplied on the understanding that they may be dispatched back to Vegan Wares, unworn, by registered & insured mail within 7 days of receipt for a refund (if goods are stock-standard style, colour & size) or credit or exchange (if the goods are made to personalized specifications).  Please note:  NO REFUND OR EXCHANGE ON SALE ITEMS  OR  COSMETICS; NO REFUND ON MAKE-TO-ORDER ITEMS
  • If you are returning shoes for exchange Download our Return / Exchange form  here, fill out & return to us.
  • The purchaser bears all postage costs.
  • Refunds on stock standard items are paid only after goods have been returned to us & are assessed to be unworn / unused and in perfect condition.
  • Acceptance of any & each order is at the sole discretion of Vegan Wares.
  • The purchaser acknowledges and accepts that a making time of approximately six to eight weeks may apply before goods are shipped.

If you do not wish to use our shopping Cart there are other ways to order.  You can:

  • print, fill out and post / fax / email our .pdf order form – click here
  • use our manual on-line order form:  click here
  • order by phone (accessories & repeat footwear orders only)
  • best of all, come to our shop!